This is a unit standard based learning programme at level 4 on the NQF. The programme is suitable for all employees who work on the gaming floor. The duration of this programme is 2 Days. The exit level learning outcomes are;
�    Identify customer needs and expectations.
�    Recognise customer dissatisfaction and take action to resolve the situation.
�    Identify and use opportunities to enhance the quality of customer service.
�    Communicate with customers in a professional manner.